Simply workflow provides streamlined processes on a single IoT enabled platform for telecoms operations, in a real-time paperless environment.

Our Field Service Management solution facilitates improved productivity, quality installation and maintenance, inventory management and health and safety standards. Our globally hosted cloud-based platform ensures GDPR compliance and customer data security.

Dynamic Appointment Booking Process

Our unique appointment booking calendar and capacity management process will allow you to effectively book your customer’s appointment without the headache of under and over booking.

Customer Notifications

Once the appointment has been booked for your customer, our system will generate an SMS, or series of SMS notifications, using event and date-based criteria to keep your customer updated throughout the job lifecycle.

Customer Self-service Portal

We can easily integrate to your customer portal or website to declare available capacity, in real time, for the appointment booking process.

Case and Complaint Management

Our case and complaint management module will allow you record and track issues that may arrive before, during or after the job process. This module if fully integrated with our job and account management features.

Integrated Inventory Management and Reconciliation

Track and monitor your consumables, serialised items, and assets by using our fully integrated stock system.

Monitor and Track Network Build Roll-out

Our newly developed “Measures” feature will allow your crew leads to report on progress of a network build by using our app and rate card. A suite of reports is readily available to provide financial data such as: turnover, work in progress, percentage completion.

Surveying and Annotation Tool

To assist your surveying and design teams, we have developed a drawing tool that will facilitate the editing and annotation of images or drawings via our app, which are then available real time for download or review.

Case study

Our client is a contractor to the leader in the supply of multi-media services throughout the Caribbean and LATAM markets. To meet client demands and to offer best in class services to the end customer, a decision was taken to deploy the Simply Workflow solution to manage the operations aspect of the business.

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