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Technical features

Experience the Power of Technology with great technical features, including API’s, a mobile app compatible with iOS and Android, enterprise-grade permissions, drag and drop functionality, back office capabilities, and field functionality, all working together seamlessly to revolutionise your field service management. 

Stay connected, optimise your workflow, and deliver outstanding service with our advanced tools. Harness the power of technology to drive efficiency, improve customer satisfaction, and propel your field service management company to new heights. Get started today and unlock the full potential of your operations.

APIs

Our field service management software comes equipped with APIs, which empowers our customers to effortlessly connect and integrate with a wide range of third-party systems. APIs enable smooth data flow and facilitate the exchange of information between our field service management software and your existing systems and applications, ensuring a seamless flow of data throughout your entire business ecosystem. Whether it’s CRM, ERP, or phone systems, we have successfully integrated with numerous leading platforms for our current customers. Our APIs also eliminate the need for manual data entry and ensure a seamless flow of data throughout your entire business ecosystem.
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Efficiency

iOS and Android Compatible Mobile App

Empower your field service team with our feature-rich, easy to use mobile app, compatible with both iOS and Android devices. Our app allows technicians to access job information, update statuses, capture photos and signatures, and communicate with the back office in real-time. With offline capabilities, technicians can continue working even in areas with limited connectivity, ensuring uninterrupted service delivery.

By extending the functionality of our mobile app to the back office, we ensure that your entire team is equipped with the tools they need to thrive. From streamlined communication and job dispatching to efficient documentation and analytics, our app empowers the back office staff to work seamlessly with field technicians, streamline processes, and deliver exceptional service to your customers.

Enterprise Grade Permissions

Maintain strict control and ensure data security with our robust permission settings. Our platform offers precise control over user access and privileges. Rather than applying broad permissions to all users our system allows you to assign roles, manage permissions, and restrict sensitive information at an enterprise level. By utilising our comprehensive solution, you can effectively safeguard sensitive data and ensure that only authorised personnel have access to critical information while upholding data security standards.
Permissions
Drag and Drop UI

Drag and Drop UX

Simplify your workflow with our user-friendly drag and drop interface. Effortlessly organise field operators, schedule appointments and create forms by simply dragging and dropping elements on your screen. Save time and increase productivity with this seamless feature.

Back Office Functionality (UX)

We offer a cohesive solution that encompasses both front-end and back-office features. Designed to support the administrative functions of your business, our software ensures a smooth and intuitive user experience (UX) in the back office, eliminating complex interfaces and maximising productivity. With our comprehensive back-office functionality, you can streamline administrative tasks through a unified platform. Key features include Scheduling and Dispatch, Contractor Management, Lead Management, Work Order Management, Customer Management and Inventory Management. Back office staff also have the ability to create reports and view analytics, as well easily manage Billing and Invoicing. Additionally, our system provides communication tools such as email and SMS, enabling real-time communication between administrators and field technicians.
Back Office

Field Functionality

At Simply Workflow, we understand the specific requirements of field service technicians and offer a tailored solution equipped with essential tools for their success in the field. Our platform encompasses a wide range of comprehensive features specifically designed to enhance field functionality. With our solution, technicians can effortlessly access job details, benefit from optimised routing for efficient travel, review customer information, capture real-time data, complete essential reports, and seamlessly collaborate with the back office. Through our user-friendly mobile app and advanced field functionality, your technicians can consistently provide exceptional service and ensure maximum customer satisfaction.

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