Capacity Management

Don’t let capacity management hinder your field service operations. Our feature-packed solution streamlines the entire process, empowering you to optimise resource allocation, enhance customer service, and increase efficiency.

Auto Assignment and Route Optimization:

Say goodbye to the hassle of manual assignment and inefficient routing.

Assign the right field agent to each job, taking into account factors such as availability and workload, location, geo-area and skill sets.

By optimising routes, travel time is reduced, resulting in improved efficiency and faster response times.

Appointment Booking and Job Scheduling:

Have full control over job scheduling and seamlessly organise and prioritise tasks, ensuring that no appointments are missed or overlooked. Our intuitive interface makes it quick and easy to schedule jobs, allocate resources, and ensure optimal service delivery. Experience the power of automation and intelligent scheduling today!

'Drag and Drop' Scheduling Calendar

Effortlessly manage your field service operations with our intuitive ‘Drag and Drop’ scheduling calendar. Take control of your workforce with ease – visualise your team’s workload, reassign tasks instantly, update job statuses, and make necessary adjustments on the go.

Interactive Jobs Map

Efficiency and visibility are combined in our Interactive Jobs Map. Visualise your field operations, With real-time updates, you can monitor the progress of each job, job statuses, upcoming appointments, and ongoing jobs, or track your technicians’ locations, all displayed on a map. Easily identify unassigned or delayed jobs and reassign them to the nearest available technician. Our Interactive Jobs Map provides the tools you need to streamline your workflow and ensure efficient resource utilisation.

Right Job, Right Person (Skills and Certifications)

Ensuring that the right technician with the appropriate skills and certifications is assigned to each job is essential. Our Capacity Management Feature enables you to match the right person with the right job every time. By aligning job requirements with technicians’ expertise, certifications, and skill sets, you can dispatch the correct person for the job, resulting in reduced errors, improved customer satisfaction and team performance, and streamlined operations.