2014 September

4 Ways Workforce Management Applications Support Mobile Workers

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Countless organisations operate mobile workforces/fleets. It is essential that whilst out of office, or on the road these valuable members of staff are offered appropriate supports which allow them to both perform their tasks to the highest standard and effectively represent their employer.
What support do workforce management apps offer in order to maximize the success and efficiency of mobile workers?

1. Route planning– using a workforce management system that incorporates route planning is invaluable; to both the employee and employer. These systems will plan the best, easiest and quickest route to a job, using live traffic data. This avoids time wasting, tardiness and increases safety.

2. GPS tracking– these days GPS is an innate feature of all smart devices. These systems can capture and save coordinates, meaning that a mobile worker can save frequent job locations in order to avoid time wasting.

3. Offline access– mobile workers often find themselves in remote locations with no access to the internet. It is important that in these situations they can still access essential elements that will allow them to perform their tasks to the same standard as they would in coverage. This feature allows workers to record job/risk assessment details into the system which will then upload once the device is connected to the internet.

4. Lone worker support– a vital feature of any mobile workforce management system. A Lone Worker is  any individual who performs their work alone without supervision. In order to maintain communication with these individuals some systems have built in “lone worker supports”. These can include sensors which detect large drops, request periodical interaction, alert office staff if no interaction etc.

Ensuring mobile workers are provided with adequate technical support enables them to focus solely on the task at hand and not on completing paperwork, entering addresses or other cumbersome processes.

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Simply Workflow provides all of the above features and many more to support your mobile workers. Please do not hesitate to contact us to request a demo, information pack or schedule a webinar.


8 Ways Simply Workflow Improves On-Site Safety of Workers

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The Health and Safety of workers should be a number one priority for all managers. Simply Workflow allows managers to ensure compliance with rules and regulations, in real-time, on-site.

A traditional safety check requires workers to manually fill out paper forms and submit them to administration for assessment. This process is time consuming for all parties and often times involves shortcuts being taken and unsatisfactory completion.

Risk assessment simply workflow

The Simply Workflow system vastly improves on-site risk assessments and streamlines the entire process. Features of our Health and Safety solutions include;

  1. Fully customisable electronic risk assessment forms accessible on any smart device, laptop or PC.
  2. Available in online or offline mode.
  3. All assessments are time and location stamped- meaning they must be carried out on-site.
  4. Weights are applied to answers depending on their influence on risks.
  5. The system can prevent a job from going ahead if the associated risk is considered too great.
  6. If a job is prevented from taking place admin will automatically be informed and efforts can be made to mitigate the risks involved.
  7. All results are compiled into easily readable reports for supervisors/admin
  8. Workers can easily report any incidents, accidents or near misses that take place.

Companies who implement Simply Workflow recognise significant improvements in both their safety records and staff awareness of workplace risks.


3 Ways to improve Customer Satisfaction with Workflow Management Systems

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Companies operating with a mobile workforce, traditionally have a poor reputation. It is not unheard of for a customer to be left waiting all day, not knowing when, if at all a technician might show up. This is unacceptable and can have an adverse effect on customer satisfaction along with higher costs to the company itself.

How can managers of these mobile workers improve customer service to ensure satisfaction every time?

  1. Communication – Successfully managing any mobile workforce requires efficient and regular communication. This is not only vital between Supervisors and staff but also with mobile workers and customers. Workflow Management Systems (WFM) provide both mobile workers and Supervisors with an effective method of communication which allows any issues to be quickly relayed to all relevant parties. For example; if a technician is running late, something like “one click SMS service” allows the mobile workers to send a pre-automated text to the customer alerting them to this and providing a new estimated time of arrival. Similarly a message is sent to supervisors who, if needs be can investigate this situation or send another technician if required.
  2. Reporting – Complaints can be received by even “best of breed” businesses. It is important to listen to this feedback in order to strive toward complete customer satisfaction. Every complaint can be logged in a WFM system which will generate a complaints report enabling management to get a better picture of what is happening on the field. Example; if one technician has numerous complaints filed against them, this will be easily visible in reports and perhaps identify a training or other issue.
  3. Workflow – Perhaps one of the most important aspects when it comes to ensuring customer satisfaction is that a job is carried out correctly, to a high standard the first time a technician visits a site. WFM systems allow Supervisors and Administrators to customise jobs, laying them out in a step by step manner which must be followed and checked off. The technician is able to take notes, pictures and notify their company of any issues that may arise along the way. This ensures that a job is carried out fully to specification and can also assist with any potential issue resolution. For example; if a customer is unsatisfied with a job, or believes a technician has caused damage, the photographic evidence captured along the way will prove that the job was carried out accordingly and that no damage was cause by a company representative.


Simply Workflow provides organisations with a unique cloud based Workflow Management System which streamlines all aspects of operations including all those mentioned above, job scheduling, dispatch tools and many more!

The system, designed by people with real in-field experience, offers companies new levels of flexibility, customisation and customer satisfaction as well as significantly lowering admin costs.


Mobile Worker Supports

Simply Workflow provides real time insights into workers performance- improving communication, reports and job standards.




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